Frequently Asked Questions

How long does shipping take?

7–14 business days for US/UK/EU/Canada/Australia. 10–20 days for other regions. Free shipping worldwide.

Where do you ship from?

Our products ship directly from our manufacturing partners, which keeps prices low for you. That's why delivery takes a few extra days compared to Amazon — but you save 40–60% on the same products.

Is my payment secure?

Yes. We use Shopify's secure checkout, the same system trusted by over 4 million businesses worldwide. We never see or store your card information.

What if my product breaks or arrives damaged?

Email us a photo at support@plyzo.com. We'll send a replacement at no cost or refund you fully. No need to return the damaged item.

Can I track my order?

Yes. You'll get a tracking number by email within 1–3 business days of ordering.

Can I cancel my order?

Yes, within 12 hours of ordering. After that, the order is already with our fulfillment team. Just email support@plyzo.com.

Do you offer refunds?

Yes. 30-day money-back guarantee, no questions asked.

What countries do you ship to?

Worldwide.

Do I need to pay customs or duties?

Most countries: no. A few regions charge import fees — these are the buyer's responsibility.

How do I contact you?

Email support@plyzo.com — we reply within 24 hours, usually faster.